Rakuten Global Market Reviews

Cost-Effective Shipping: Consolidation of packages from various Japanese shops into one shipment without extra fees, significantly reducing shipping costs.

Reliable and Safe Delivery: Customer protection services for damage or loss during transit, with compensation available.

Multi-Language Support: Customer support in English, Japanese, Simplified Chinese, and Traditional Chinese, ensuring assistance is accessible to a diverse user base.

User-Friendly Process: Simple sign-up process with a unique forwarding address in Japan for online shopping, and efficient shipping management through an online portal.

Access to Japanese Products: Enables international customers to purchase a wide range of items from Japanese e-commerce sites that typically do not offer international shipping.

Convenience for Overseas Shipping: Ideal for sending gifts or products to friends and family outside Japan, simplifying the logistics of international deliveries.

Quick Processing Times: Many shipments are processed swiftly, with options for expedited shipping methods available for urgent deliveries.

Payment Flexibility: Accepts major credit cards (Visa, Mastercard, American Express), PayPal, and Rakuten Points for payment, enhancing savings and convenience.

Customer Protection Plan: Available for issues related to lost or damaged items, requiring customers to contact support within 90 days of placing an order.

Cash Back Rewards: Users can earn cash back on online and in-store purchases, travel, groceries, dining, and more. It's free to create an account and start earning cash back.

Flexible Work Styles: The platform supports different work styles, including flextime, staggered working hours, and work from home options.

Support for Balancing Work and Personal Life: Rakuten provides support for employees balancing work with childcare and caregiving. This includes in-house daycare centers, nursing rooms, discount coupons for babysitters, and seminars for maternity leave.

One-Stop Access: Rakuten's business model offers one-stop access to a wide range of services via the Internet, offering its merchants lower user fees compared to other online malls.

Global Presence: Rakuten's international portfolio spans e-commerce, digital content, advertising, entertainment, and communications, serving more than 1 billion members worldwide.

Shipping Issues: No guidance or refunds are provided for shipments that are confiscated at customs.

Return Policy: All returns and cancellations are subject to the specific policy of each store from which items were purchased, which may void Cash Back rewards and deduct from the Cash Back balance.

Payment Restrictions: When selecting the "Auto Ship" option, payment via PayPal and Rakuten Points is not permitted.

Additional Fees: May include options like waterproof bag, protective packing, priority packing, tax administration fee, export customs declaration fee, and irregular fee for repackaging items, domestic forwarding, or disposal.